Frequently asked questions

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Order tracking

Your order tracking number is located in the e-mail we have sent you when your order was dispatched.

Enter your order tracking number in the box below to get your estimated delivery time.

Delivery

What kind of delivery options do you offer?

You will receive your order comfortably at your home, or at any address you wish to receive it.

However, if you have time restrictions, and you are not always available to receive your parcel, you can also choose to receive it at a pickup point, where you can go and collect it yourself. You will find the option to select a pickup point in your area, should there be any available, by simply checking the email you will receive from DHL Express that confirms your order is on its way to you, clicking on the link you will find in it, and following the steps.

Via the same link, you will also be able to track your order at all times and make any amendments you wish regarding your delivery.

How much does it cost and how long does it take to ship?

The shipping cost is 9,99 €.

We like you to enjoy your products as soon as possible, hence we offer to deliver your parcel within 4 – 6 business days, from Monday to Friday.

If the order was placed before 6 am, your order will be prepared and shipped on the same day. If the order was placed later than 6 am, or over the weekend, your order will be prepared and shipped on the following working day.

When your order is shipped, you will receive an email and an SMS from the delivery company with a tracking link, via which you will be able to track your order at all times, and make any amendments to your delivery, should you wish to.

*Although we always work hard to ensure that you will be able to receive your parcel within the time frame mentioned, please note that during promotional periods, launches, and special discounts days, such as Black Friday, deliveries may take longer than usual.

What happens if I am not at home when delivery is attempted?

Don’t worry! The courier will leave a delivery note in your mailbox, as long as they can access it, to inform you they have attempted to deliver your order. If this is not possible, you’ll be notified via SMS, email or telephone. Also, when you order is shipped, you will receive an email from the delivery company with a tracking link, via which you will be able to track your order at all times, and make any amendments to your delivery, should you wish to.

My order

I have just placed an order, but I now want to cancel it. What can I do?

We’re here to help you! Email us at [email protected] as soon as possible, and we’ll be happy to help. Please include all details of your order (i.e. confirmation code and full name) in the email, and the amendment you’d like to make. Any amendments, including cancellation, can only be made if your order hasn’t been prepared yet.

What happens if I received a faulty/damaged or incorrect product?

Everything has a solution! If that’s the case, please accept our apologies. Although we always prepare all our orders with care and love, it might still happen a mistake in the preparation, or an incident during the delivery. No worries though, you’ll simply need to email us at [email protected] and we’ll be happy to help. Please ensure that you include the details of your order (ie confirmation code and full name) and a picture of what you received, including all packaging. We’ll then get back to you as soon as possible.

Payments

What types of payment methods are available?

You can pay with credit card (Visa, MasterCard, American Express, Discover, Diners, Maestro, JCB) or PayPal.

We also support Cash on delivery option, with which you pay directly to the courier when your package arrives.

If for any reason you can’t complete your purchase, email us at [email protected] and we will be happy to help.

What do MM, YY and CSC mean?

The abbreviation MM / YY corresponds to the expiration date of the credit or debit card you are going to pay with. You will find it on the front of the card, below “expires end”. The term “MM” refers to the two-digit representation of the month. Similarly, the term “YY” refers to the two digits of the year of expiration. On the other hand, the term CSC refers to the three numbers that you will find on the back of the card.

To complete the purchase successfully, you need enter all the details correctly in the corresponding box, and click “Finish order”. Once the payment is accepted, you will receive an email confirming your purchase has gone through.